Refund policy

30-day return policy

You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition as received, and in its original packaging. Proof of purchase is required.

How to request a return

Email info@fieldlume.com with your order number and reason for return. Do not send an item back before your return is approved. We will provide the correct return address and instructions after approval. Depending on the order and product, an approved United States return may be directed to either our United States facility or our Australian facility.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs and the original shipping charge is non-refundable, except where required by law. If an item is defective, damaged, or incorrect, FIELDLUME will provide return instructions and cover reasonable return shipping costs.

We do not charge a restocking fee for eligible returns.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly at info@fieldlume.com with your order number and photos if the item is damaged, defective, or incorrect so we can resolve the issue.

Non-returnable items

Gift cards, personalized or custom-made items, hazardous materials, flammable liquids or gases, and items marked final sale cannot be returned. Contact us if you have questions about a specific item.

Exchanges

The fastest way to exchange an item is to request a return and, after the return is accepted, place a new order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days without giving a reason, subject to applicable law. The item must be unused, in the same condition as received, and in its original packaging, with proof of purchase.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@fieldlume.com.