Shipping Policy

This Shipping Policy applies to orders placed through Fieldlume.com.au and Fieldlume.com.

Shipping Destinations

Fieldlume currently delivers to addresses in Australia, the United States and New Zealand. Other destinations may be available when shown at checkout.

Shipping Costs & Free Shipping

Fieldlume offers free standard shipping on eligible Australian orders of AUD $75 or more, free standard shipping on eligible United States orders of USD $55 or more, and free standard shipping on eligible New Zealand orders of NZD $129 or more.

For orders below the applicable free-shipping threshold, available shipping rates and options will be displayed at checkout before payment. Promotional shipping offers may be subject to separate terms shown with the promotion.

Processing & Delivery Times

Orders are generally dispatched within 1–2 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches or other high-volume periods.

Delivery within Australia and the United States generally takes approximately 2–8 business days after dispatch. Delivery to New Zealand generally takes approximately 8–15 business days after dispatch.

Regional or remote locations, carrier delays, public holidays, weather and other circumstances outside Fieldlume's reasonable control may extend delivery times. All timeframes are estimates and are not guaranteed.

Fulfilment Locations & Split Shipments

Orders may be dispatched from the fulfilment location serving the delivery destination, depending on the delivery address, product availability and operational requirements.

If an order contains products stocked at different fulfilment locations, the order may be dispatched in more than one parcel. Items may arrive separately and at different times.

Where tracking is available, tracking information will be provided for each shipment. There is no additional shipping charge solely because an eligible order is split into multiple shipments.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please allow some time for tracking information to update after the carrier receives your parcel.

Changing Your Shipping Address

Please check that your delivery address is complete and correct before submitting your order.

If you notice an error after placing your order, contact Fieldlume as soon as possible. We will do our best to assist before dispatch, but address changes cannot be guaranteed once fulfilment has begun.

Delayed or Lost Parcels

If your order appears significantly delayed or lost, please contact Fieldlume Customer Support with your order number and tracking information. We will review the shipment and work with the relevant carrier where appropriate.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

Where available, please provide:

  • your order number;
  • photos of the external packaging;
  • photos of the product; and
  • the shipping label.

Where Fieldlume confirms that a product was damaged in transit or incorrectly supplied, we will arrange an appropriate remedy.

Returns & Refunds

For information about change-of-mind returns, faulty products and refunds for Australian, United States and New Zealand orders, please see our Returns & Refunds Policy.

Warranty

For product warranty information, please see our Warranty page.

Contact Us

If you have questions about an order or shipment, please contact:

Email: info@fieldlume.com
SMS: +61 485 681 778