FAQs
Here you'll find quick answers about orders, shipping, returns, warranty and product support.
For full policy details, please refer to the relevant Warranty, Returns or Shipping page.
Orders & Payments
1. What payment methods do you accept?
Available payment methods are displayed securely at checkout.
Payment options may vary depending on the device, payment provider and other checkout conditions.
2. Can I change or cancel my order?
Please contact us as soon as possible at info@fieldlume.com if you need to change or cancel an order.
If your order has not yet been dispatched, we will do our best to assist.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible. If the order has already shipped, our Returns policy may apply after delivery.
3. How do I use coupons or discount codes?
Enter your discount code in the discount field at checkout and apply it before completing payment.
Some promotions, bundles or discount codes may not be combined. If a code is not accepted, please check the promotion conditions or contact FIELDLUME Customer Support.
4. I did not receive an order confirmation. What should I do?
Please check your spam or junk folder first.
If you still cannot find your confirmation email, contact us at info@fieldlume.com with the name and email address used for the order.
Shipping & Delivery
1. Where does FIELDLUME ship?
FIELDLUME currently delivers orders to addresses within Australia.
Depending on product availability, orders may be dispatched from our Australian warehouse or from an overseas fulfilment centre.
The dispatch location and estimated delivery timeframe may vary by product.
2. Where will my order be shipped from?
Most stocked FIELDLUME products are dispatched from Australia.
Selected products, including some newly released items or products awaiting local stock, may be dispatched directly from our overseas fulfilment centre.
Where an item is dispatched from overseas, this will be indicated on the relevant product page where applicable.
3. When will my order be dispatched?
For products stocked in Australia, orders are usually processed within 1–2 business days, excluding weekends and public holidays.
Processing times for products dispatched from overseas may vary. Please refer to the relevant product page for the applicable dispatch and estimated delivery timeframe.
During sales, product launches and other high-volume periods, processing may take longer.
4. How long does delivery take?
For products dispatched from Australia, delivery generally takes approximately 2–8 business days after dispatch, depending on your location.
Products dispatched from overseas may require a longer delivery period. The estimated timeframe will be displayed on the relevant product page where applicable.
Regional and remote locations may take longer.
All delivery timeframes are estimates and may be affected by carrier delays, weather, public holidays, customs processing and other circumstances outside our reasonable control.
5. How much does shipping cost?
FIELDLUME offers free shipping on eligible orders of AUD $75 or more.
Available shipping rates and options are displayed at checkout before payment.
6. Will my order arrive in more than one parcel?
If your order contains products stocked at different fulfilment locations, your items may be dispatched separately and arrive in more than one parcel.
Where tracking is available, tracking information will be provided for each shipment.
There is no additional shipping charge solely because an eligible order is split into multiple shipments.
7. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking information to update after the carrier receives your parcel.
8. What should I do if my parcel is delayed or lost?
If your parcel appears delayed or lost, please contact info@fieldlume.com with your order number and tracking information.
We will review the shipment details and work with the relevant carrier where appropriate to help resolve the issue.
Returns & Refunds
1. Can I return an item if I change my mind?
Yes. FIELDLUME offers a 30-day change-of-mind return period for eligible products purchased directly from fieldlume.com.au.
To qualify, the product must be:
- unused;
- unopened;
- in its original packaging;
- complete with all original accessories and included items; and
- in a fully resalable condition.
The return request must be made within 30 days of delivery.
Please see our Returns page for the full terms.
2. Who pays the return shipping cost?
For a change-of-mind return, the customer is responsible for the return shipping cost.
Where FIELDLUME confirms that a product is faulty, damaged or incorrectly supplied, FIELDLUME will cover or reimburse reasonable return shipping costs within Australia where applicable.
3. Can I return an opened or used product because I changed my mind?
Opened or used products are generally not eligible for a change-of-mind return.
This restriction applies only to change-of-mind returns and does not limit any rights you may have if a product is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
4. What should I do if my product is faulty?
Contact FIELDLUME Customer Support at info@fieldlume.com before returning the product.
Please provide:
- your order number or proof of purchase;
- the product model;
- a description of the issue; and
- clear photos or video where reasonably possible.
Faulty products are not subject to the 30-day change-of-mind limitation.
Your rights and available remedies under the Australian Consumer Law remain unaffected.
5. How will my refund be issued?
Once an eligible return has been received, inspected and approved, the refund will be issued to the original payment method.
The time it takes for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.
For full details, please see our Returns page.
Warranty & Repairs
1. What warranty does FIELDLUME offer?
Eligible FIELDLUME flashlights purchased from fieldlume.com.au on or after 1 January 2026 are backed by our Lifetime Warranty.
The Lifetime Warranty applies to the original purchaser for as long as the original purchaser owns the eligible product and is non-transferable.
For full coverage, exclusions and claim conditions, please see our Warranty page.
2. What does the Lifetime Warranty cover?
The FIELDLUME Lifetime Warranty covers eligible defects in materials and workmanship in non-battery components, including:
- flashlight body and housing;
- LED;
- driver and internal electronics;
- lens;
- switches; and
- structural components.
Normal wear and tear, accidental damage, misuse, unauthorised modification and other exclusions described in our Warranty policy are not covered by the FIELDLUME Lifetime Warranty.
3. Are rechargeable batteries covered by the Lifetime Warranty?
No.
Built-in rechargeable batteries, removable rechargeable batteries and rechargeable batteries purchased separately are not covered by the FIELDLUME Lifetime Warranty.
Rechargeable batteries are consumable components and naturally lose capacity and performance over time.
This does not exclude or limit any rights or remedies that may apply under the Australian Consumer Law.
4. What warranty applies to accessories?
The following accessories are covered by a 1-Year Warranty against defects in materials and workmanship:
- charging cases, excluding rechargeable battery cells;
- charging cables;
- remote pressure switches; and
- mounts.
Clips, lanyards, holsters, headbands and similar non-electronic accessories do not carry a separate FIELDLUME voluntary warranty.
5. Who pays return shipping for a warranty claim?
Where FIELDLUME confirms that a product has a defect covered by the FIELDLUME Warranty, FIELDLUME will cover or reimburse reasonable return shipping costs within Australia.
Please contact us before returning any product.
6. How do I make a warranty claim?
Contact FIELDLUME Customer Support at:
Email: info@fieldlume.com
SMS: +61 485 681 778
Please include:
- your order number or proof of purchase;
- the product model;
- a description of the issue; and
- clear photos or video where reasonably possible.
We will review your claim and provide the next steps.
Please do not send products to FIELDLUME without receiving return instructions first.
Products & Batteries
1. Which FIELDLUME flashlight is right for me?
FIELDLUME offers different lights for tactical use, hunting, everyday carry and general outdoor use.
You can explore:
- Tactical Flashlights
- Hunting Lights
- Titanium EDC
- Best Sellers
If you are unsure which model suits your needs, contact us and tell us how you plan to use the light.
2. Are all FIELDLUME flashlights waterproof?
Water-resistance ratings vary by model.
Please check the specifications on the individual product page for the correct IP rating and operating limitations before exposing a flashlight to water.
3. Is a rechargeable battery included with my flashlight?
Battery inclusion varies by product.
Please check the Package Includes or product specifications on the individual product page before ordering.
4. Can I use a different battery or charger?
Only use batteries and charging equipment that are compatible with the specific FIELDLUME product.
Using incompatible batteries, chargers or charging equipment may damage the product and create a safety risk.
Please check the product instructions or contact FIELDLUME Customer Support if you are unsure about compatibility.