Terms & Conditions

Effective Date: 11 August 2026

These Terms & Conditions apply to your use of Fieldlume.com.au and to purchases made through the Fieldlume online store.

By using this website or placing an order, you agree to these Terms & Conditions together with any policies referred to below.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

1. About Fieldlume

Fieldlume operates the website Fieldlume.com.au and supplies lighting products and related accessories to customers in Australia.

Customer Support
Email: info@fieldlume.com
SMS: +61 485 681 778
Business address: 1 Charles St, Nunawading, Victoria 3131, Australia

2. Using Our Website

You may use this website for lawful personal or commercial browsing and purchasing purposes.

You must not:

  • use the website for unlawful, fraudulent or abusive purposes;

  • attempt to gain unauthorised access to the website, customer accounts or related systems;

  • introduce viruses, malicious code or other harmful material;

  • interfere with the normal operation or security of the website;

  • scrape, reproduce or commercially exploit website content without permission where that use infringes Fieldlume's rights; or

  • use Fieldlume trademarks, branding, images or content in a misleading or unauthorised manner.

We may restrict access to the website where reasonably necessary to protect customers, Fieldlume or the security and operation of the website.

3. Product Information

Fieldlume makes reasonable efforts to ensure that product descriptions, specifications, images, pricing and availability information are accurate and up to date.

Actual product colours may appear slightly different depending on your screen, lighting conditions and display settings.

Product specifications, packaging or minor design details may change from time to time where this does not materially alter the product purchased.

Where a product supplied is materially different from its description or otherwise fails to meet a consumer guarantee, your rights under the Australian Consumer Law remain unaffected.

4. Prices & Payments

Prices displayed on Fieldlume.com.au are shown in Australian dollars (AUD) unless otherwise stated.

Any applicable shipping charges, discounts or other amounts will be displayed before you complete checkout.

Available payment methods are shown at checkout and may change from time to time.

Payment must be successfully authorised before an order can be processed.

Fieldlume does not require customers to send payment card details by email, SMS or post.

5. Orders

Submitting an order through Fieldlume.com.au constitutes an offer to purchase the selected products.

After you place an order, you will normally receive an order confirmation email. The confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfilment.

Fieldlume may reasonably cancel or decline an order where, for example:

  • a product is unavailable;

  • payment cannot be successfully authorised;

  • an obvious pricing or listing error has occurred;

  • fraud or unauthorised activity is reasonably suspected;

  • the delivery address cannot reasonably be serviced; or

  • completing the order would breach applicable law.

If Fieldlume cancels an order after payment has been received, the amount paid for the cancelled item or order will be refunded to the original payment method.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact Fieldlume as soon as possible.

We will do our best to assist before fulfilment begins, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Where an order has already been dispatched, any return will be handled in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.

7. Shipping & Delivery

Fieldlume currently delivers orders to addresses within Australia.

Depending on product availability, orders may be dispatched from Australia or from an overseas fulfilment centre.

Processing times, estimated delivery timeframes, shipping charges, tracking information and split-shipment arrangements are explained in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

If an order is delayed, lost, damaged in transit or incorrectly delivered, please contact Fieldlume Customer Support so that we can investigate and provide an appropriate remedy where applicable.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

8. Returns & Refunds

Fieldlume offers a 30-day change-of-mind return period for eligible products purchased directly from Fieldlume.com.au, subject to the conditions set out in our Returns & Refunds Policy.

Change-of-mind rights are separate from your rights in relation to faulty, unsafe, damaged, incorrectly supplied or misdescribed products.

Consumer rights relating to faulty products are not limited to the 30-day change-of-mind period.

Please refer to our Returns & Refunds Policy for full details about:

  • change-of-mind eligibility;

  • return shipping;

  • faulty products;

  • damaged or incorrect items;

  • refunds; and

  • how to request a return.

9. Warranty

Eligible Fieldlume flashlights are backed by the Fieldlume Lifetime Warranty, subject to the terms, coverage and exclusions described in our Warranty Policy.

The Fieldlume Lifetime Warranty is a voluntary warranty provided in addition to any rights and remedies available under the Australian Consumer Law.

Rechargeable batteries and certain accessories may have different warranty treatment as explained in the Warranty Policy.

Please refer to the Fieldlume Lifetime Warranty page for the complete warranty terms and claim process.

10. Australian Consumer Law

Fieldlume products come with consumer guarantees that apply under the Australian Consumer Law.

These statutory rights exist independently of Fieldlume's voluntary warranties, change-of-mind return policy or other store policies.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Depending on the circumstances and the nature of a product failure, remedies available under the Australian Consumer Law may include repair, replacement, refund or compensation.

11. Product Use & Safety

Customers should use Fieldlume products only for their intended purpose and in accordance with applicable instructions, warnings and safety guidance.

Where relevant, customers should follow battery compatibility, charging, water-resistance and operating instructions supplied with the product or displayed on the applicable product page.

To the extent permitted by law, Fieldlume is not responsible for loss or damage caused by misuse, unauthorised modification, incompatible batteries or charging equipment, failure to follow product instructions or other use outside the product's intended operating conditions.

Nothing in this section excludes liability that cannot lawfully be excluded.

12. Promotions & Discount Codes

Promotions, discount codes, referral offers, bundles or other special offers may be subject to additional conditions stated with the relevant promotion.

Unless otherwise stated:

  • promotional offers are available for a limited time;

  • discount codes must be applied before checkout is completed;

  • some promotions or codes may not be combined; and

  • discounts cannot generally be applied retrospectively to completed orders.

If promotional terms conflict with these Terms & Conditions, the specific promotional terms will apply to that promotion to the extent permitted by law.

13. Accounts

Where customer accounts are available, you are responsible for keeping your login details confidential and for providing accurate account information.

Please contact Fieldlume promptly if you believe your account has been accessed without authorisation.

We may suspend or restrict an account where reasonably necessary to protect the account holder, other customers or Fieldlume from fraud, misuse or security risks.

14. Reviews, Feedback & User Content

If you submit a product review, comment, image or other content to Fieldlume, you remain responsible for the content you submit.

You must not submit content that is unlawful, defamatory, abusive, misleading, infringes another person's rights or contains malicious material.

By voluntarily submitting content for publication, you grant Fieldlume a non-exclusive permission to display, reproduce and use that content in connection with Fieldlume's website, products and marketing, subject to applicable law.

Fieldlume may moderate or remove content where reasonably necessary.

15. Intellectual Property

Unless otherwise stated, the Fieldlume name, logos, website design, product images, graphics, text and other original website content are owned by or licensed to Fieldlume and are protected by applicable intellectual property laws.

You may view and use website content for ordinary personal shopping and informational purposes.

You must not reproduce, distribute, modify, commercially exploit or use Fieldlume intellectual property in a misleading manner without permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

16. Third-Party Services & Links

The website may contain links to third-party websites, payment providers, carriers, social platforms or other services.

These third parties operate independently of Fieldlume and may have their own terms and privacy practices.

Fieldlume is not responsible for third-party content or services to the extent that they are outside Fieldlume's reasonable control.

17. Privacy

Fieldlume handles personal information in accordance with its Privacy & Security Policy and applicable privacy laws.

Information may be collected and used where reasonably necessary to process orders, provide customer service, prevent fraud, operate the website and communicate with customers.

Please refer to our Privacy & Security Policy for more information about how personal information is handled.

18. Electronic Communications

By placing an order, you agree to receive transactional communications reasonably necessary to process and service that order, including order confirmations, shipping notifications and customer-service messages.

Marketing communications will be handled separately and, where applicable, you may unsubscribe using the method provided in the communication.

Unsubscribing from marketing communications will not prevent Fieldlume from sending necessary transactional or customer-service messages.

19. Resale & Distribution

Products purchased through the Fieldlume retail website are intended primarily for end customers.

If you wish to purchase Fieldlume products for authorised resale, wholesale or distribution, please contact Fieldlume through our Become a Distributor page.

Unauthorised use of Fieldlume branding, product imagery or trademarks in connection with resale is not permitted.

20. Website Availability

Fieldlume aims to keep Fieldlume.com.au available and functioning correctly but cannot guarantee that the website will always operate without interruption.

The website may occasionally be unavailable because of maintenance, technical issues, security requirements or circumstances outside our reasonable control.

Where possible, we will take reasonable steps to minimise disruption.

21. Liability

Nothing in these Terms & Conditions excludes, restricts or modifies liability or rights where doing so would be unlawful, including rights under the Australian Consumer Law.

To the extent permitted by law, Fieldlume will not be responsible for indirect or consequential loss arising solely from circumstances outside its reasonable control where such liability may lawfully be excluded.

Any limitation in these Terms applies only to the maximum extent permitted by applicable law.

22. Events Outside Our Reasonable Control

Fieldlume will not be responsible for delay or failure caused by events outside its reasonable control, including natural disasters, severe weather, transport disruption, industrial action, government restrictions, telecommunications failures or other comparable events.

Where such an event affects an order, Fieldlume will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

This section does not limit rights or remedies that cannot lawfully be excluded.

23. Changes to These Terms

Fieldlume may update these Terms & Conditions from time to time to reflect changes to the website, products, business practices or applicable laws.

The version applying to an order will generally be the version in effect when the order was placed, except where a change must apply by law.

The current effective date will be displayed at the top of this page.

24. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply where legally permitted.

25. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia and applicable Commonwealth laws.

Nothing in these Terms & Conditions is intended to prevent a consumer from exercising rights available under applicable consumer protection laws or from bringing a matter before a court or tribunal that has jurisdiction.

26. Contact Us

If you have questions about these Terms & Conditions, please contact:

Fieldlume Customer Support

Email: info@fieldlume.com
SMS: +61 485 681 778
Business address: 1 Charles St, Nunawading, Victoria 3131, Australia