Privacy & Security

Effective Date: 11 August 2026

Fieldlume respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy & Security Policy explains how Fieldlume may collect, use, disclose, store and protect personal information when you visit Fieldlume.com.au, place an order, contact us, subscribe to marketing communications or otherwise interact with Fieldlume.

Where applicable, we handle personal information in accordance with applicable privacy and consumer protection laws.

1. Information We May Collect

Depending on how you interact with Fieldlume, we may collect information such as:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order and purchase information;

  • account information, where customer accounts are available;

  • communications you send to Fieldlume;

  • product reviews or other content you choose to submit;

  • device, browser and IP address information;

  • website activity and interaction data;

  • cookie and similar technology identifiers; and

  • information reasonably required to process an order, provide customer support or prevent fraud.

We aim to collect only information reasonably necessary for our business activities and the services you request.

2. Payment Information

Payments made through Fieldlume.com.au are processed using third-party payment providers made available at checkout.

Full payment card details are generally entered directly into the relevant payment processing system rather than being manually collected by Fieldlume.

Fieldlume may receive limited payment-related information required to confirm or manage a transaction, such as payment status, transaction identifiers, payment method type or limited card information provided by the payment processor.

We do not ask customers to send full credit or debit card details by email, SMS or post.

3. How We Use Personal Information

Fieldlume may use personal information to:

  • process and fulfil orders;

  • arrange shipping and delivery;

  • provide order confirmations and tracking information;

  • respond to enquiries and customer support requests;

  • administer returns, refunds and warranty claims;

  • create and manage customer accounts;

  • detect, investigate and prevent fraud or misuse;

  • maintain and improve Fieldlume.com.au;

  • analyse website performance and customer experience;

  • improve products, services and marketing;

  • manage promotions, referral programs or discount offers;

  • send marketing communications where permitted;

  • comply with legal, regulatory, tax or accounting requirements; and

  • protect the rights, property and security of Fieldlume, our customers and our website.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable law.

4. Cookies & Similar Technologies

Fieldlume.com.au may use cookies, pixels, tags and similar technologies to operate the website and understand how visitors interact with it.

These technologies may include:

Essential Cookies

Used for functions such as shopping carts, checkout, account login, fraud prevention, security and other services necessary for the website to operate.

Functionality Cookies

Used to remember preferences such as language, region, account settings or other website choices.

Analytics Cookies

Used to understand website traffic, page performance, customer journeys and how visitors use the website so that we can improve the Fieldlume shopping experience.

Advertising & Marketing Technologies

Where enabled, advertising and social media platforms may use cookies, pixels or similar technologies to measure advertising performance, build audiences and show more relevant advertising.

You may be able to manage cookies through your browser settings or through privacy and cookie preference controls made available on the website.

Disabling certain cookies may affect some website functions.

5. Marketing Communications

If you subscribe to Fieldlume marketing communications or otherwise consent to receive them, we may send you information about products, promotions, launches or other Fieldlume news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications reasonably necessary for an existing order, warranty claim, return or customer service request.

6. How We May Share Personal Information

Fieldlume does not sell personal information to advertisers.

We may disclose personal information where reasonably necessary to third parties that help us operate our business, including:

  • ecommerce and website service providers;

  • payment processors;

  • shipping carriers and fulfilment providers;

  • customer service providers;

  • email and communication providers;

  • analytics providers;

  • advertising and social media platforms;

  • fraud prevention and security providers;

  • professional advisers such as accountants, insurers or legal advisers; and

  • government, regulatory or law enforcement authorities where required or authorised by law.

These third parties may only receive the information reasonably necessary for the relevant service or purpose.

7. Overseas Processing & Fulfilment

Some Fieldlume services and service providers may operate outside Australia.

This means personal information may be processed, stored or accessed outside Australia where necessary to operate Fieldlume.com.au, process payments, analyse website activity, provide communications or fulfil orders.

In particular, selected products may be dispatched from an overseas fulfilment centre in China. Where this occurs, information reasonably necessary to fulfil and deliver your order, such as your name, delivery address, phone number and order details, may be provided to the relevant fulfilment and logistics providers.

Other technology, ecommerce, payment, analytics, cloud, communication or advertising service providers may also process information in countries outside Australia.

Where applicable, Fieldlume takes reasonable steps in relation to overseas handling of personal information in accordance with applicable privacy requirements.

8. Analytics & Advertising

Fieldlume may use third-party analytics and advertising services to understand website traffic, measure campaign effectiveness and improve our marketing.

Depending on the technologies enabled on the website, these providers may receive information such as:

  • IP address;

  • browser or device information;

  • pages viewed;

  • website interactions;

  • referring pages;

  • advertising identifiers; and

  • pseudonymous or hashed identifiers where supported.

Advertising providers may use this information to measure advertisements or show advertising based on interests and previous website activity.

Available privacy controls may vary by provider, browser and device.

9. Order Fulfilment & Shipping

To deliver an order, Fieldlume may provide relevant information to warehouse operators, fulfilment partners and shipping carriers.

This information may include:

  • customer name;

  • shipping address;

  • telephone number;

  • email address where required for delivery notifications;

  • products ordered; and

  • shipment or tracking information.

We aim to disclose only information reasonably required to fulfil and deliver the order.

10. Data Retention

Fieldlume retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax, fraud prevention, warranty, dispute resolution or legal purposes.

Retention periods may vary depending on the type of information and the reason it is held.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.

11. Security of Personal Information

Fieldlume takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate technical, administrative and access controls used by Fieldlume and our service providers.

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure.

If a data incident occurs, Fieldlume will assess and respond to the incident and take any notification or remediation steps required by applicable law.

12. Accessing or Correcting Your Information

You may contact Fieldlume if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by applicable law. If this occurs, we will explain the reason where reasonably required.

13. Deleting Personal Information

You may contact Fieldlume to request deletion of personal information we hold about you.

We will consider the request in accordance with applicable law and our legitimate record-keeping requirements.

Some information may need to be retained for purposes such as:

  • completing an order;

  • accounting or taxation;

  • fraud prevention;

  • warranty records;

  • resolving disputes; or

  • complying with legal obligations.

Where information cannot immediately be deleted, we will limit its continued use where appropriate.

14. Privacy Enquiries & Complaints

If you have a question or concern about how Fieldlume handles personal information, please contact us using the details below.

Please include enough information for us to understand and investigate your concern.

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

Where applicable, you may also have the right to raise a privacy complaint with the relevant privacy regulator.

15. Third-Party Websites

Fieldlume.com.au may contain links to websites or services operated by third parties.

Fieldlume does not control the privacy, security or content practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

16. Business Changes

If Fieldlume or all or part of its business is sold, reorganised or transferred, information reasonably connected with the relevant business may be transferred as part of that transaction, subject to applicable law.

Any new owner or operator would be expected to handle personal information consistently with applicable privacy obligations.

17. Security & Fraud Prevention

Fieldlume will never ask you to send your complete payment card number, online banking password or banking login credentials by email, SMS or post.

Be cautious of unexpected messages claiming to be from Fieldlume and asking for sensitive financial information or urgent payment.

Official Fieldlume customer support communications should be verified through our published contact details.

If you receive a suspicious message claiming to represent Fieldlume, please do not provide sensitive financial information. Contact us directly at info@fieldlume.com to verify the communication.

18. Changes to This Policy

Fieldlume may update this Privacy & Security Policy from time to time to reflect changes to our website, technology, service providers, business practices or applicable laws.

The latest version will be published on this page and the effective date will be updated where appropriate.

19. Contact Us

For privacy enquiries, access or correction requests, deletion requests, complaints or security concerns, please contact:

Fieldlume Customer Support

Email: info@fieldlume.com
SMS: +61 485 681 778
Business address: 1 Charles St, Nunawading, Victoria 3131, Australia